Carpet Cleaners SW18 Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Carpet Cleaners SW18 to residential and commercial clients in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company or organisation that requests, purchases or receives services from Carpet Cleaners SW18.
Company, we, our or us means Carpet Cleaners SW18, the provider of the cleaning services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning or related services offered by the Company.
Premises means the property or location at which the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company provides professional cleaning services, including carpet and upholstery cleaning, rug cleaning and other related treatments as agreed with the Client at the time of booking. The exact scope of work, including the areas and items to be cleaned, will be confirmed during the booking process and may also be confirmed with the Technician on arrival at the Premises.
The Company reserves the right to refuse or discontinue Services where the Premises are unsafe, the items to be cleaned are unsuitable for treatment, or where conditions at the Premises could pose a risk to health and safety or to the Company’s equipment.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted communication channels. By placing a booking, the Client confirms that they are legally capable of entering into binding contracts and that they are the owner of the Premises or have the necessary authority to arrange cleaning services at the Premises.
At the time of booking, the Client will be asked to provide accurate information about the Premises, access, parking, the type and size of areas or items to be cleaned, and any special conditions such as heavy soiling, stains, or presence of pets. The Client must ensure that all information provided is correct and complete. The Company reserves the right to adjust the quoted price or decline the booking if the information provided is inaccurate or incomplete.
Bookings are subject to availability. The Company will confirm the booking date, approximate arrival time, and the scope of Services either at the time of booking or as soon as reasonably practicable thereafter. Any time given for arrival is an estimate only and may vary due to traffic, prior jobs, or unforeseen circumstances.
4. Prices and Quotations
Prices are based on the information provided by the Client and on the Company’s current price lists. Any quotation provided by the Company is an estimate only and may be revised if the actual condition or size of the Premises or items to be cleaned differs from that described by the Client.
Additional charges may apply for heavily soiled carpets, difficult staining, extensive furniture moving, restricted access, paid parking, congestion or clean air zones, or where cleaning takes longer than reasonably anticipated due to factors outside the Company’s control.
All prices will be provided in pounds sterling and are inclusive or exclusive of VAT according to the Company’s prevailing tax status. The Client will be informed of any applicable VAT at the time of booking or on the invoice.
5. Access, Parking and Client Obligations
The Client must ensure that the Technician has safe and uninterrupted access to the Premises for the duration of the booking. The Client is responsible for providing suitable parking or covering any parking fees, permits, or access charges that are reasonably necessary for the Technician to carry out the Services.
The Client agrees to remove fragile items, personal belongings, and small furniture from the areas to be cleaned before the Technician arrives, unless alternative arrangements have been agreed in advance. The Company is not responsible for moving heavy or delicate furniture such as wardrobes, pianos, large cabinets, or items fixed to walls or floors.
The Client must ensure that utilities required for the Services, including electricity and water, are available at the Premises. If access or essential utilities are not available on arrival, the Company may treat the visit as a late cancellation and apply the relevant charges.
6. Payments
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. The Company accepts the payment methods specified at the time of booking or on the invoice.
In some cases, the Company may require a deposit to secure the booking. Any required deposit and its amount will be communicated to the Client during the booking process. Deposits are generally non-refundable in the event of late cancellation by the Client, as set out in the cancellation section.
For commercial Clients, the Company may agree alternative payment terms, which will be confirmed in writing. Invoices must be paid in full within the stated credit period. The Company reserves the right to charge interest and reasonable recovery costs on overdue invoices in accordance with applicable UK law.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company adequate notice via the accepted contact channels. To avoid cancellation charges, the Client must provide at least 24 hours notice prior to the scheduled appointment time, unless otherwise agreed in writing.
If the Client cancels or reschedules with less than 24 hours notice, fails to provide access to the Premises, or the Technician is unable to commence work due to reasons within the Client’s control, the Company reserves the right to charge a cancellation fee. This may be up to 50 percent of the quoted service price or the forfeiture of any deposit paid, whichever is greater.
In the unlikely event that the Company needs to cancel or reschedule a booking, it will notify the Client as soon as reasonably practical and offer an alternative date and time. The Company will not be liable for any loss, damage, or costs arising from such cancellation or rescheduling, save for refunding any deposit already paid for that specific appointment.
8. Service Standards and Limitations
The Company agrees to provide the Services with reasonable care and skill, in line with industry standards for professional carpet and upholstery cleaning in the UK. However, the Client acknowledges that certain stains, odours, or damage may be permanent and cannot be fully removed or remedied.
The Company cannot guarantee complete removal of all stains or marks, particularly where they are old, set-in, caused by substances such as dyes, bleaches, acids, or have previously been treated with unsuitable chemicals or cleaning methods. The Technician will assess the items on arrival and will inform the Client where expectations may need to be adjusted.
Drying times for carpets and upholstery will vary depending on the material, level of soiling, ambient temperature, humidity, and ventilation. Any drying times indicated by the Technician are estimates only and not guaranteed.
9. Damage and Liability
The Company will exercise reasonable care when performing the Services and when handling the Client’s property. In the unlikely event of damage or loss caused directly by the Company’s negligence, the Client must notify the Company as soon as reasonably possible, and in any event no later than 48 hours after completion of the Services.
Where damage is proven and the Company is found to be responsible, its liability will be limited, at the Company’s option, to either repairing the damage, arranging a like-for-like replacement, or paying fair compensation up to the current value of the damaged item. Normal wear and tear, pre-existing damage, or deterioration that arises from the cleaning of already worn, weak, or defective materials shall not be considered as damage caused by the Company.
The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision or non-provision of the Services. The Company does not exclude or limit its liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded under UK law.
10. Client Responsibilities for Condition of Items
The Client is responsible for informing the Company of any known issues with the carpets, rugs, upholstery, or flooring to be cleaned, including loose seams, fraying, colour instability, shrinkage risk, or previous damage. The Technician may conduct basic tests for colourfastness or suitability, but the Company relies on the Client’s disclosure of any known concerns.
The Client acknowledges that certain materials and backings may react unpredictably to cleaning, particularly where items are old, heavily worn, or have been exposed to previous damage or inappropriate cleaning agents. The Company will not be held responsible for changes in texture, shrinkage, colour fading or migration that result from inherent defects or previous treatment of the items.
11. Waste Handling and Environmental Regulations
The Company operates in accordance with relevant UK health, safety, and environmental regulations relating to the use, storage, and disposal of cleaning products and waste water. Cleaning solutions and equipment used by the Company are selected with consideration for both effectiveness and environmental impact.
During the provision of Services, the Company will collect and remove liquid waste and residues generated directly by its cleaning processes as reasonably practicable. Where waste must be removed from the Premises, the Company will arrange disposal in line with applicable UK waste management regulations.
The Client remains responsible for general household or commercial waste at the Premises, including items such as rubbish, personal belongings, and unwanted furnishings. The Company does not provide a general waste removal or bulky waste service unless specifically agreed in advance as an additional service.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and within 48 hours of completion of the work. The Company will investigate the issue and, where appropriate, may arrange a re-visit to inspect or attempt to rectify the problem.
Any re-clean or remedial work offered by the Company is provided on a goodwill basis and does not amount to an admission of liability. The availability and scope of any remedial work will be decided by the Company, taking into account the nature of the complaint, the condition of the items, and the reasonableness of the Client’s expectations.
13. Insurance
The Company maintains appropriate insurance cover in relation to its cleaning activities, including public liability insurance, in accordance with common practice for cleaning businesses operating in the UK. Details of insurance cover can be provided upon reasonable request by the Client.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions or otherwise liable for any failure or delay in performance of its obligations where such failure or delay arises from circumstances beyond its reasonable control. This may include, but is not limited to, severe weather, flooding, fire, accident, illness, transport disruption, strike, or changes in law or regulation.
Where possible, the Company will notify the Client of any such circumstances and seek to arrange an alternative appointment once conditions allow.
15. Personal Data and Privacy
The Company may collect and process personal data about the Client, including contact details, address, and information relating to the booking and performance of the Services. Such data will be used for the purpose of managing bookings, performing the Services, processing payments, and, where permitted, providing information about the Company’s services.
The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable measures to safeguard Client information. The Client has the right to request access to their personal data and to request correction of any inaccuracies.
16. Amendments to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, practice, or the Services offered. The latest version will apply to any new bookings placed after the updated Terms and Conditions are published or communicated to the Client.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any specific written agreements between the Company and the Client, constitute the entire agreement between the parties in relation to the Services. They supersede any prior understandings, representations, or agreements, whether oral or written.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
By booking or using the Services of Carpet Cleaners SW18, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
