Terms and Conditions for Carpet Cleaners SW18
These Terms and Conditions set out the basis on which Carpet Cleaners SW18 provides carpet cleaning, upholstery cleaning, stain treatment, and related domestic or commercial cleaning services. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to these terms. They are intended to be clear, fair, and consistent with UK consumer law and standard service practices. Where a booking is made on behalf of another person, the person making the booking confirms they have authority to agree to these terms for the property or premises concerned.
In these terms, “we”, “us”, and “our” refer to the service provider operating as Carpet Cleaners SW18, and “you” or “the customer” refers to the person requesting the service. These terms apply to all quotations, bookings, visits, treatments, and follow-up actions unless we agree otherwise in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
A booking request may be made by phone, email, online enquiry form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job, agreed the scope of work, and provided a date or time slot. The customer must provide accurate information about the property, access arrangements, the size and condition of the area to be cleaned, and any known risks such as delicate fabrics, pet damage, excessive soiling, or previous treatments. If the information supplied is incomplete or incorrect, any quotation may need to be revised and the service may take longer than originally estimated.
We aim to provide a professional carpet cleaning service with reasonable care and skill. However, the customer remains responsible for ensuring that the service area is accessible, safe, and suitably prepared before we arrive. This includes moving small personal items, securing pets, and advising us of any hazards. If the property is not ready, we may need to reschedule, shorten the service, or charge for wasted attendance time where permitted by law. Any special requests, including the use of specific products, must be agreed in advance and may affect the price or the suitability of the treatment.
Quotations are normally based on the information provided at the time of booking and may be subject to inspection on arrival. Prices can vary depending on the number of rooms, furniture to be moved, fibre type, stain severity, access conditions, and whether any additional protective or restorative treatment is requested. A quotation is an estimate unless expressly stated otherwise. If the actual work required differs from the original description, we may adjust the price before continuing, and the customer will have the option to proceed or decline the additional work where reasonably possible.
Payment terms will be agreed before work starts. Unless otherwise stated, payment is due on completion of the service on the day of treatment. We may accept bank transfer, debit card, credit card, cash, or other methods that are offered at the time of booking. If a deposit or pre-authorisation is required, this will be explained in advance. The customer is responsible for ensuring that funds are available and that payment can be completed without delay. We may withhold any optional aftercare documents, receipts, or non-essential follow-up services until payment has been made in full.
For business customers, unless otherwise agreed in writing, invoices are payable immediately or within the period stated on the invoice. Late payment may result in a reasonable administration charge, interest, or recovery action to the extent permitted by the Late Payment of Commercial Debts legislation and any other applicable law. We reserve the right to refuse or suspend future services where previous invoices remain unpaid. Any payment made in advance is applied to the booked service only and does not guarantee availability for future dates unless separately confirmed.
Cancellation and rescheduling requests should be made as soon as possible. If you cancel more than 48 hours before the agreed appointment, no cancellation fee will normally apply unless we have incurred non-recoverable costs or arranged specialist materials for your job. If you cancel with less notice, or if we are unable to complete the booking because access is unavailable, the property is unsuitable, or the customer is not present where required, a cancellation or call-out fee may be charged. This fee will reflect our reasonable loss of time, travel, and preparation, and will be limited to what is lawful and proportionate.
If we must cancel or reschedule due to illness, severe weather, equipment failure, staff shortage, or other circumstances beyond our reasonable control, we will notify you as soon as possible and offer an alternative appointment. We will not be responsible for indirect losses caused by such changes, but we will use reasonable efforts to minimise disruption. Any deposits paid for a cancelled booking by us will be refunded or credited, unless the cancellation is caused by your breach of these terms or by false or misleading information provided during booking.
The customer must inform us of any pre-existing damage, fragile flooring, loose stitching, colour instability, moth damage, water marks, odours, or previous cleaning attempts before work begins. Carpet cleaning services can reduce stains, dirt, and odours, but no method can guarantee complete stain removal or permanent protection in every case. Some marks may be permanent or may reappear after drying due to wick-back, hidden residue, or issues within the carpet backing or underlay. We do not promise exact colour restoration, fabric renewal, or the removal of every allergen, though we will use appropriate methods and products for the surface being treated.
Where we move furniture as part of the service, this is done at the customer’s risk unless otherwise agreed. We may decline to move heavy, built-in, valuable, fragile, or hazardous items. The customer should remove items of sentimental or high financial value before the appointment. We are not liable for damage caused by items that are unstable, poorly assembled, already damaged, or unsuitable to be moved. If the customer asks us to work around furniture or obstacles, the final result may be affected and any missed areas resulting from such limitations will not count as a service failure.
Our liability is limited as set out below and subject always to any rights that cannot lawfully be excluded under UK law. We will be responsible for loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. However, we will not be liable for pre-existing defects, normal wear and tear, colour loss, shrinkage caused by material sensitivity, hidden contamination, or deterioration that becomes apparent after cleaning. We are not liable for any loss of profit, business interruption, loss of enjoyment, or indirect or consequential losses, except where such exclusion is not permitted by law.
Waste regulations are an important part of our service. We will handle wastewater, used cloths, disposable materials, and other cleaning residues in accordance with applicable environmental and waste-handling requirements. We will not deliberately discharge waste into drains, watercourses, or public areas in a way that would breach legal duties. Any waste produced directly by our work remains our responsibility until it is collected, contained, treated, or disposed of through lawful channels. The customer must not ask us to dispose of materials unlawfully or to leave waste in a manner that would breach regulations.
Where the service produces contaminated water, removed debris, packaging, or similar residues, we may retain control of that waste for safe disposal or request that the customer provide a suitable disposal point where this has been agreed in advance. The customer is responsible for telling us about any known contamination, including hazardous substances, biohazards, mould concerns, or pest-related waste, before the appointment. If the premises contain materials that require specialist handling, we may refuse the job or refer it for specialist attention rather than risk unsafe or unlawful disposal practices.
We may use products and equipment that are suitable for domestic and commercial fabric care, and we will aim to reduce environmental impact where reasonably practicable. Nevertheless, some services require water, detergents, or extraction methods that produce waste by-products. The customer agrees that we may take reasonable steps to contain, collect, and remove such residues in compliance with applicable waste regulations. Any unlawful instruction from a customer will be ignored, and we may stop work if continuing would expose us to legal or environmental risk.
Complaints should be raised promptly, ideally within 48 hours of the service, so that we can inspect the issue and determine whether it can be remedied. If a problem is reported, the customer must allow us a reasonable opportunity to revisit and assess the matter before arranging third-party work. We will not be responsible for complaints that arise solely from natural drying, post-cleaning re-soiling caused by external factors, or issues that were outside the scope of the booking. Any remedial work offered by us does not amount to an admission of liability unless we confirm this in writing.
These terms may be updated from time to time to reflect changes in law, operational practice, or service methods. The version in force at the time of booking will apply to that booking unless a change is required by law or agreed otherwise. If a customer wishes to request an amendment to the booked service, including a change in scope, additional rooms, or altered access times, we may revise the price or appointment slot accordingly. A request to amend does not oblige us to accept the change.
Nothing in these Terms and Conditions affects your statutory rights under UK consumer law. If you are a consumer, you may have remedies where services are not provided with reasonable care and skill, are not as described, or are not performed within a reasonable time, subject to the circumstances of the booking. If a dispute cannot be resolved informally, both parties should first attempt to reach a fair solution before starting formal proceedings. We encourage clear communication and reasonable cooperation to avoid unnecessary delay or expense.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are located elsewhere in the UK, this does not remove any mandatory legal protections that apply to your contract. The governing law clause ensures that the same legal framework applies consistently to all service arrangements.
Carpet Cleaners SW18 may assign or subcontract parts of the service where necessary to deliver the booking efficiently, provided that the standard of care remains reasonable. The customer may not transfer or assign their rights under the booking without our written consent. If any part of the agreement is delayed or prevented by events beyond our reasonable control, including extreme weather, transport disruption, strikes, equipment failure, or supply issues, we will not be in breach for the period affected, provided we take reasonable steps to resume service as soon as possible.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. They also confirm that they have authority to instruct the work and that all information provided is true and complete to the best of their knowledge. These terms form the full agreement between the parties for the booked service and replace any prior discussion, statement, or informal arrangement, except where a written variation has been agreed by both parties.
